STARK Real Estate

Call Call agent
Call 070-3262287
E-mail Send e-mail

Reviews average

8.0

The average score is based on 5 reviews in the last 24 months.
Last year, the agent invited 47% of their customers to write a review.
How are these reviews calculated? Read more.

Sale (1)

Rent Out (2)

Sale reviews

A funda user
Laakkade 396
2.3
I would not recommend this agent.
Stark was OK for buying a property, but useless for management and sale. They put in tenants, then let the property get so badly out of control that the police were attending regularly in large numbers. The tenants she chose were subletting, and she never checked up on it. Fortunately, she was able to get rid of the tenants she had put in, but then she left them expecting their deposit back despite serious damage to the apartment. Also, I could not rely on what she said. When the property was empty, she said that she had put the bills in my name, but Dunea and Budget Energie had no record of this - I had to follow up and do it myself. Having previously made a verbal offer of 1.5% including VAT for sale, when the time came she would not honour this, and demanded 1.5% plus VAT. Given that I paid for the photos and floorplan myself, this was actually more expensive than other agents. Market knowledge was pretty poor. When I came to sell, she actually set the sale price without consulting me. That was unbelievable. I told her that there were significant tax advantages for me in selling quickly, but she put the flat on at 280k. In the end it took her 8 months to sell the property for 205k. Also, she took the property off the market when one offer was made, but before any papers were signed. That buyer vanished, and this wasted more time, and increased my tax and VVE bills. The Netherlands in general is quite an unpredictable and risky place for property investment, and Stark actually managed to make it worse. Hiring Stark for management and sale was a bad mistake, I'm afraid to say.
Expertise
3
Knowledge of the local market
2
Price / quality
2
Service and guidance
2
Reaction of STARK Real Estate
In response to the allegations directed towards our company, Stark Real Estate, we wish to clarify certain details in order to provide a balanced understanding of the situation. Firstly, as an industry norm and as per Stark's stringent policies, all our transactions and services are duly documented and agreed upon by both parties involved, via a legally binding service contract. This signed agreement not only ensures transparency in our dealings but also protects the interests of our clients and of our company. It is hence, inconceivable that there was any ambiguity regarding the selling price or our fee by us as they would have been clearly mentioned in the contract. In the case of tenant placement, our process involves a meticulous vetting system to ascertain the suitability of tenants. Furthermore, the rent has been paid on time each and every month for years without any hiccups. It was towards the end of contract that the tenants were unruly. The transfer of utility bills to the property owner's name, while the property is vacant, is in accordance with our policy, however, we acknowledge that the implementation in this instance may not have been up to par, however the tenant has not cancelled his contract so there was no particular issue for you. We assure you we're rectifying internal communication systems to prevent such oversights. Regarding the property sale and setting the sale price, our policy dictates that the client is always involved in the decision-making process. We'd like to emphasize that our aim is to always provide informed advice based on current market trends and data, taking into account the individual circumstances of our clients. We also wish to point out that the real estate market experienced a significant downturn around the time the property was listed for sale, an external factor that can greatly influence sales dynamics and is beyond our control. Moreover, the initial potential buyer engaged in a prolonged negotiation process which unfortunately resulted in an unexpected withdrawal, further delaying the sale process. Such occurrences are unpredictable and can impose unwelcome delays. Additionally, the subsequent interested party was unable to secure a mortgage due to a poor credit score, a circumstance which we could not foresee, and which further protracted the sale process. We would like to highlight the financial aspect of the property transaction conducted through Stark. In the span of three years, taking into account both the eventual sale price of the property and the rental income accrued during that period, there was a substantial profit of almost €80.000. We believe this figure is a significant indicator of the potential value that our service offers and should be factored into any analysis of our performance. Lastly, we would like to state that our primary objective at Stark is to navigate the complexities of the Netherlands property market on behalf of our clients and to provide a seamless service. We regret any inconvenience caused to you and appreciate your feedback which helps us continually improve our operations. We remain committed to upholding our standards and improving our service in line with our clients' needs. Please refer to the terms and conditions outlined in our service contracts for further clarity on our policies and procedures.
Report abuse